Free shipping on orders $54+

      Shipping Policy

      We hope that before placing an order, you can clearly understand how orders are dispatched, approximately how long delivery takes, what shipping method is used, and how shipping fees are calculated. The following content explains these aspects. As home storage boxes usually have a certain volume and weight, shipping arrangements directly affect your receiving experience, so we suggest you read this policy carefully before purchasing.

      1. Our Basic Position on Shipping

      Allwend provides shipping services to users worldwide. We hope that through clear and stable shipping arrangements, you can have reasonable expectations regarding dispatch and delivery times when purchasing home storage boxes. We do not use complex shipping fee structures, nor do we set up multiple overlapping shipping rules. Currently, the shipping rules on this site include only two: Standard Shipping and Free Shipping. You can determine which rule applies simply based on the order amount.

      At the same time, we need to explain that the shipping process involves multiple stages, including order processing, warehouse preparation, packaging, handover to the carrier, and cross-border or local delivery. Different destinations, different shipping routes, different seasons, or different external factors may all affect actual shipping times. Therefore, the shipping times mentioned in this policy are reference ranges, not absolute commitments. We will do our best to process orders at a reasonable pace and maintain communication with you if any issues arise.

      2. Dispatch Time

      1. Order Processing Time
      After your order is successfully paid and confirmed by us, we will arrange order processing. Order processing usually includes information verification, warehouse preparation, product inspection, and packaging. Generally, order processing time is one to three business days after placing the order. In cases of high order volume, holidays, promotional periods, or special circumstances, processing time may be extended accordingly.

      2. Explanation of Dispatch Time
      Dispatch time usually refers to the time when order processing is completed and the order is handed over to the carrier. We will arrange dispatch as soon as possible after order processing is complete. Actual dispatch time may be affected by factors such as stock availability, completeness of the delivery address information, and payment confirmation progress. If your order information is incomplete or requires further verification, we may contact you first to confirm, and dispatch time will be postponed accordingly.

      3. Dispatch Notification
      After the order is dispatched, we will usually send a dispatch notification via the contact email you provided when placing the order. The dispatch notification may include carrier information, tracking number, or query methods. Please watch for emails from customer@allwend.com and check your spam or other categorized folders to avoid missing important information.

      4. Situations Where Dispatch Is Impossible or Delayed
      In cases of insufficient stock, undeliverable address, carrier restrictions, weather, or force majeure, dispatch may be delayed or impossible. In such situations, we will try to contact you via customer@allwend.com, explain the situation, and communicate feasible options, such as waiting for restocking, adjusting the order, or handling it in accordance with relevant provisions.

      3. Shipping Time

      1. Reference Range for Shipping Time
      Shipping time refers to the time required for the product to be transported in transit and delivered to the delivery address after the order is dispatched. As this site ships worldwide, shipping times vary considerably across different countries and regions. Generally, shipping time can be referenced as seven to twenty business days after dispatch. For remote areas, cross-border routes, or regions requiring transit, shipping time may be longer.

      2. Factors Affecting Shipping Time
      Shipping time may be affected by various factors, including but not limited to:

      • Distance and shipping routes to the destination country or region;

      • Processing efficiency of the local delivery network;

      • Customs or relevant authority inspection and clearance arrangements;

      • Weather, holidays, traffic, or unexpected events;

      • Whether the delivery address is complete, accurate, and deliverable;

      • Carrier operational arrangements and transit conditions.

      3. Nature of Shipping Time
      The shipping times provided in this policy are all reference ranges and do not constitute absolute delivery commitments. We understand that waiting for delivery can be inconvenient, and we will do our best to assist you in understanding the order status. If the shipping time significantly exceeds the reference range, you can contact us via customer@allwend.com, and we will assist in verifying and following up.

      4. About Tracking Information
      Some shipping methods provide tracking information, while others may provide only limited tracking or periodic updates. Tracking information updates may be delayed, especially during cross-border shipping or transit stages. If tracking information has not updated for a long time, we suggest you wait patiently for a period, or contact us via customer@allwend.com, and we will assist in verifying.

      4. Shipping Methods

      1. Standard Shipping
      This site currently provides Standard Shipping service. Standard Shipping applies to eligible orders and arranges dispatch and delivery according to general shipping procedures. The specific carrier for Standard Shipping may be determined based on destination, route arrangements, and actual circumstances. We will provide corresponding shipping information in the dispatch notification to help you understand the order status.

      2. Unified Shipping Method Arrangement
      This site does not offer multiple selectable shipping methods, nor does it provide expedited shipping, designated carriers, or other special shipping options. All orders are processed according to the Standard Shipping procedure. This arrangement helps maintain clarity and stability in shipping rules and allows us to concentrate resources on processing orders.

      3. Global Shipping Coverage
      This site provides global shipping services. However, it should be noted that not all countries or regions can be delivered to. Some areas may not be deliverable due to carrier restrictions, local regulations, or other reasons. If your delivery address is not within the deliverable range, we may contact you to explain the situation and communicate feasible options.

      4. About Duties and Import Fees
      Cross-border shipping may involve customs duties, import taxes, or other related fees in the destination country or region. Such fees are usually borne by the recipient and are not within the shipping fees collected by this site. Whether they arise and how much they amount to depends on the relevant regulations of the destination country or region. We suggest you understand local requirements before placing an order so that you have reasonable expectations regarding possible fees.

      5. Shipping Fees

      The shipping rules on this site are clear and simple, including only Standard Shipping and Free Shipping. Shipping fees are calculated in US dollars, and the applicable rule is determined based on the order amount.

      1. Standard Shipping Fee
      When the order amount is from 0 to 69 US dollars (excluding 69 US dollars), the Standard Shipping fee applies, which is 9 US dollars. This fee will be included in the order total at checkout, and you can review and confirm it before placing the order.

      2. Free Shipping
      When the order amount reaches or exceeds 69 US dollars, Free Shipping applies, meaning the shipping fee is waived. The order amount is based on the merchandise amount displayed at checkout. Once the free shipping condition is met, no shipping fee will be charged on the checkout page.

      3. Application Notes for Shipping Fee Rules
      Shipping fee rules are calculated based on the amount of a single order, not separately by item quantity or weight. Whether the order amount meets the free shipping condition is subject to what the system displays at checkout. If an order is returned or exchanged, resulting in a change in order amount, whether the shipping fee is adjusted will be handled based on the specific situation and the content confirmed through communication.

      4. Relationship Between Shipping Fees and Shipping Methods
      Regardless of whether Standard Shipping or Free Shipping applies, orders are dispatched and delivered according to the Standard Shipping procedure. Free Shipping does not mean a different shipping method is used, nor does it mean faster shipping time. Free Shipping only means the shipping fee is waived; shipping arrangements still follow this site's Standard Shipping procedure.

      5. Payment of Shipping Fees
      Shipping fees are settled together with the merchandise amount. This site does not provide cash on delivery for shipping fees, offline payment, or other special payment arrangements. All fees are processed through the website checkout process.

      6. Order Address and Information Accuracy

      1. Accuracy of Delivery Address
      Please be sure to provide a complete and accurate delivery address when placing an order, including recipient name, detailed address, postal code, contact phone number, and other information. An incomplete or inaccurate address may result in delivery failure, delay, or return.

      2. Address Changes
      If you need to change the delivery address before the order is dispatched, please contact us via customer@allwend.com as soon as possible. After the order is dispatched, address changes may not be possible or may require carrier cooperation. Additional costs or delays arising from this may need to be borne by you.

      3. Delivery Failure and Return
      If delivery fails or the product is returned due to address errors, no one to sign for it, refusal to sign, or other recipient reasons, the related costs and subsequent handling methods will be handled based on the specific situation and the content confirmed through communication. We suggest you keep your contact information accessible during shipping so that the carrier can reach you if needed.

      7. Order Splitting and Merging

      1. Order Splitting
      If your order contains multiple items and needs to be dispatched separately due to stock, packaging, or shipping arrangements, we may split the order into multiple packages. Split shipments will not incur additional shipping fees, and the order as a whole will still be handled according to the applicable Standard Shipping or Free Shipping rules.

      2. Order Merging
      If you have multiple orders that need to be merged for shipment, please contact us via customer@allwend.com as soon as possible after placing the order. Whether merging is possible depends on order processing progress and stock availability. Orders that have already been dispatched usually cannot be merged.

      8. Shipping Anomalies and Handling

      1. Package Delay
      If the package shipping time significantly exceeds the reference range, you can contact us via customer@allwend.com. We will assist in verifying the shipping status and follow up with the carrier.

      2. Package Lost or Damaged
      If the package is lost or damaged during shipping, please contact us via customer@allwend.com promptly and provide order information, tracking information, related photos, and other necessary materials. We will assist in verifying based on the actual situation and communicate feasible handling methods with you.

      3. Package Shows as Delivered but Not Received
      If the tracking information shows the package has been delivered but you have not actually received it, please first check around the delivery address, ask family members or neighbors, and contact the local delivery point to verify. If it is still not found, please contact us via customer@allwend.com, and we will assist in following up.

      9. About Policy Updates

      Allwend may adjust this Shipping Policy based on actual operating conditions, carrier arrangements, legal and regulatory requirements, or user experience feedback. The updated policy will be published on the relevant pages of www.allwend.com. Please refer to the latest version displayed on the page before placing an order.

      If any provision of this policy conflicts with applicable laws and regulations, that provision shall be implemented in accordance with relevant provisions within the scope permitted by law, and the remaining provisions shall remain valid.

      10. Contact Us

      If you have any questions about this Shipping Policy, or need assistance during the order shipping process, please contact us through the following methods. 

      Brand Name: Allwend
      Website: www.allwend.com
      Email: customer@allwend.com

      Please note that the above address is not a returning address and is not used for receiving packages. If you have a return or exchange need, please first communicate with us via customer@allwend.com, and we will provide corresponding guidance based on the specific situation.

      Thank you for choosing Allwend. We hope this Shipping Policy can help you clearly understand dispatch time, shipping time, shipping methods, and shipping fee rules before placing an order, and make the entire receiving process smoother and more predictable.