Privacy Policy

We value your personal information and privacy protection. This policy aims to explain what information we may collect, why we collect it, how we use and retain it, under what circumstances it may be shared, and how you can contact us to understand or handle related information. Please read this policy in full before using this website or placing an order.

1. Scope of This Policy

This Privacy Policy applies to information collected, used, stored, and managed through www.allwend.com, and also applies to information you provide when communicating with us via customer@allwend.com. This policy does not apply to third-party websites or services. This website may contain links to third-party websites. When you visit these third-party websites, you should understand and comply with their privacy policies and related terms on your own; we do not control and are not responsible for their information handling practices.

If this policy is inconsistent with content on other pages of the website, this policy shall prevail for personal information-related matters. If any provision of this policy conflicts with applicable laws and regulations, that provision shall be implemented in accordance with relevant provisions within the scope permitted by law, and the remaining provisions shall remain valid.

2. Information We May Collect

To provide you with product display, order processing, shipping arrangements, after-sales support, and other services, we may collect the following types of information:

1. Information You Actively Provide
When you place an order on this website, fill in delivery information, or contact us via customer@allwend.com, you may actively provide the following information:

• Name or form of address;

• Delivery address and postal code;

• Contact phone number;

• Email address;

• Order information and purchase records;

• Other content you actively explain when communicating with us.

2. Order and Transaction-Related Information
When you submit an order on this website and complete payment, we may generate or receive order-related information, including order number, product information, order amount, shipping fees, payment status, dispatch and logistics information, etc. Such information is used for order processing, dispatch arrangements, after-sales support, and related communication.

3. Website Usage-Related Information
When you visit this website, the system may automatically collect certain technical information, such as browser type, device type, visit time, pages visited, IP address, approximate region, etc. Such information is usually used for website operation, security maintenance, visit statistics, and experience optimization.

4. Communication Records
When you contact us via customer@allwend.com, we may retain related communication records, including email content, information you provide, and our replies. These records help us understand your situation, follow up on processing progress, and improve our services.

We do not actively collect sensitive personal information unrelated to the above purposes. If you actively provide additional information during communication, please ensure that such information is relevant to the matter you are inquiring about or applying for.

3. How We Use the Information Collected

The purposes for which we collect information mainly include the following aspects:

1. Processing Orders and Arranging Shipping
We need to use your name, delivery address, contact phone number, email address, and order information to confirm orders, arrange dispatch, hand over to carriers, and complete delivery. Missing necessary information may result in the order being unable to be processed or delivery failing.

2. Providing After-Sales and Communication Support
When you contact us via customer@allwend.com regarding order, shipping, receiving, or product use issues, we need to use related information to verify the situation, follow up on processing, and reply to your inquiry.

3. Maintaining Website Operation and Security
Technical information helps us understand website operation status, troubleshoot anomalies, prevent improper use, and maintain website security and stability.

4. Improving Products and Services
We may conduct aggregated analysis of order information, communication records, and website usage to understand user needs, optimize product information, and improve website content and service quality. Such analysis is usually conducted in an aggregated or de-identified manner.

5. Fulfilling Legal Obligations
Where required by applicable laws and regulations, we may need to retain or provide related information to fulfill legal obligations, cooperate with relevant authority requirements, or handle disputes.

We will not use your personal information for purposes unrelated to those described in this policy. If we need to use information for other purposes, we will provide additional explanation or obtain consent within a reasonable scope in accordance with applicable law.

4. About Information Sharing

We value the protection of your information and will not sell your personal information arbitrarily. In the following circumstances, we may share related information within the necessary scope:

1. Sharing with Service Partners
To complete order processing, payment settlement, warehouse preparation, shipping and delivery, and after-sales support, we may need to provide necessary information to related service partners. For example, carriers need the recipient's name, address, and contact phone number to complete delivery. We will provide information within the necessary scope and require related partners to handle it in a reasonable manner.

2. As Required by Law or Relevant Authorities
If required by applicable laws and regulations, judicial authorities, or relevant authorities in accordance with law, we may need to provide related information within the necessary scope.

3. To Protect Legitimate Rights and Interests
In reasonably necessary circumstances, we may use or provide related information to protect the legitimate rights and interests of users, the brand, the operator, or the public, such as handling fraud, abuse, security incidents, or disputes.

4. Business Adjustment-Related Circumstances
If brand operations, company structure, or business arrangements are adjusted, related information may be transferred or handed over within a reasonable scope accordingly. We will try to ensure that information continues to be reasonably protected.

Except for the above circumstances, we will not provide your personal information to unrelated third parties without your consent, unless applicable law provides otherwise.

5. Information Storage and Protection

1. Storage Period
We will retain your information for the time necessary to achieve the purposes described in this policy, or for the period required by applicable laws and regulations. After the necessary period expires, we will delete, anonymize, or otherwise reasonably handle related information based on the actual situation.

2. Storage and Processing Locations
As this site provides global shipping services and involves order processing, payment settlement, shipping and delivery, etc., related information may be processed in locations outside your country or region. We will manage related information within a reasonable scope based on actual operational needs.

3. Security Measures
We will take reasonable technical and managerial measures to protect your information from unauthorized access, use, disclosure, modification, or loss. These measures include access control, information minimization, and necessary security maintenance. However, please understand that no method of transmission or storage over the internet can guarantee absolute security. We will continue to maintain information security in a reasonable manner.

4. User Cooperation
Please keep order-related information secure and avoid disclosing content that may affect the security of your order to others. If you suspect that related information has been improperly used, please contact us via customer@allwend.com promptly, and we will assist in verifying.

6. About Cookies and Similar Technologies

This website may use cookies or similar technologies to support basic website functions, remember necessary settings, understand visit patterns, and improve user experience. Cookies are usually small text files stored on your device when you visit a website.

You can manage or delete cookies through your browser settings. However, please note that if you disable certain cookies, some website functions may not work properly. We will not use cookies for purposes other than those described in this policy.

If this website uses statistical or functional services provided by third parties, related third parties may process technical information according to their own rules. We suggest you understand the privacy statements of related third parties.

7. Your Rights and Choices

Under applicable laws and regulations, you may have related rights regarding your personal information. We respect your rights and will assist you in handling related requests within a reasonable scope. You can contact us via customer@allwend.com to make the following types of requests:

1. Inquiry and Access
You may request to know whether we hold personal information related to you and obtain related information within a reasonable scope.

2. Correction and Supplementation
If you find that information we hold is inaccurate or incomplete, you may request correction or supplementation.

3. Deletion
Under circumstances provided by applicable law, you may request deletion of related information. However, if related information is necessary for fulfilling orders, after-sales processing, or legal obligations, we may need to retain it for the necessary period.

4. Restriction or Objection to Processing
Under circumstances provided by applicable law, you may request restriction of or objection to our processing of related information.

5. Withdrawal of Consent
If related processing is based on your consent, you may withdraw consent. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

To protect information security, we may need you to provide necessary information to verify identity and request content. We will handle your request within a reasonable time, and if we cannot fulfill it, we will explain the reasons.

8. About Minors' Information

This website is intended for general users and does not specifically target minors. We do not actively collect personal information from minors. If you are a minor, we suggest using this website or making purchases under the guidance of a guardian. If we discover that minors' information has been collected without appropriate consent, we will handle it within a reasonable scope based on the actual situation.

9. About Policy Updates

We may adjust this Privacy Policy based on actual operating conditions, legal and regulatory requirements, or user experience feedback. The updated policy will be published on the relevant pages of www.allwend.com. Please refer to the latest version displayed on the page before using this website or placing an order.

If significant adjustments are made to this policy, we will try to provide reasonable explanation through website pages or customer@allwend.com. Your continued use of this website or related services indicates that you have understood the updated policy content.

10. Contact Us

If you have any questions about this Privacy Policy, or wish to inquire about, correct, or delete related information, or provide opinions on information handling practices, please contact us through the following methods. 

Brand Name: Allwend
Website: www.allwend.com
Email: customer@allwend.com

Please note that the above address is not a returning address and is not used for receiving packages. If you have a return or exchange need, please first communicate with us via customer@allwend.com, and we will provide corresponding guidance based on the specific situation.

Thank you for choosing Allwend. We hope this Privacy Policy can help you clearly understand how we collect, use, and protect related information, and make you feel more at ease and have more reasonable expectations when using this website and purchasing products.