Free shipping on orders $54+

      Return Policy

      We understand that when shopping for home products online, users often need to see the actual item, confirm dimensions, and feel the material before they can judge whether a product truly suits their space. Therefore, we hope to provide clear return and exchange guidance within a reasonable scope, so that when needed, you know what to do, whom to contact, and what information to prepare. Please read this policy in full before applying for a return or exchange.

      1. Basic Position of the Return Policy

      Allwend hopes to handle returns and exchanges in a pragmatic and clear manner. We will not set unnecessary obstacles, nor will we make promises beyond our actual capabilities. Our basic position is: within the conditions specified in this policy, we provide reasonable return and exchange support; for situations that do not meet the conditions, we will try to explain the reasons and communicate with you about feasible ways to handle the matter.

      As home storage boxes are practical household items involving hygiene, safety of use, and resale considerations, returns or exchanges may not be accepted in certain circumstances. We will try to explain the relevant conditions clearly below to help you make judgments before purchasing and before applying.

      2. Reasonable Conditions for Return Application

      You may apply for a return when all of the following conditions are met:

      1. The application is made within the specified period after receipt
      You need to submit a return application within the specified period after receiving the product. The specific period is subject to the information displayed on the website at the time of your order or the order confirmation information. Applications submitted beyond the period may not be accepted, and we ask for your understanding.

      2. The product remains intact, unused, and undamaged
      The product should remain in the condition it was in when received, without having been used, damaged, or modified by any person. If a home storage box has been filled with items, or shows scratches, deformation, stains, odors, or obvious signs of use, it may affect resale, and we will be unable to process it as an ordinary return.

      3. Product accessories and packaging are basically complete
      The original packaging, labels, instructions, accessories, etc., should remain as complete as possible. Slight opening of the packaging to inspect the product itself usually does not affect the return application; however, if the packaging is severely damaged, key accessories are missing, or resale is affected, we may need to communicate further with you about how to handle it.

      4. Necessary purchase and receipt information can be provided
      You need to provide order information, receipt information, or other necessary information that helps us verify the purchase record. Missing necessary information may prevent us from locating the order and thus affect processing progress.

      5. It does not fall under circumstances explicitly excluded by this policy
      The non-returnable circumstances listed later in this policy do not apply to ordinary return applications. Please check and confirm before applying.

      3. Reasonable Conditions for Exchange Application

      On the premise of meeting the basic return conditions, the following circumstances may be given priority for exchange processing:

      1. The product received has quality or appearance issues
      If the product is damaged during transportation, or has obvious quality issues affecting use, you may contact us within the specified period after receipt to apply for an exchange. We may require you to provide photos, videos, or other necessary explanations to verify the situation.

      2. The product received does not match the order information
      If the product you received does not match the order information in terms of category, specification, quantity, etc., please contact us promptly, and we will arrange an exchange or other reasonable handling method based on the actual situation.

      3. The product was damaged during transportation
      If the outer packaging or the product itself was damaged during transportation, please try to inspect it on the spot upon receipt and contact us as soon as you discover the problem. Retaining the outer packaging, courier documents, and related photos will help us verify and handle the matter more quickly.

      4. Other circumstances confirmed by us as eligible for exchange
      For circumstances not falling under the above but confirmed by us as requiring an exchange, we will communicate with you about the specific handling method based on the actual situation.

      Exchanges are usually prioritized toward the same product or a product of equivalent value; if an exchange cannot be made due to stock or other reasons, we will communicate with you about other feasible options.

      4. Circumstances Not Eligible for Return or Exchange

      To protect product safety and the rights of other users, the following circumstances generally cannot be accepted for return or exchange applications:

      1. Applications submitted beyond the specified period
      Return or exchange applications submitted beyond the specified period after receipt may not be accepted.

      2. Products that have been used, damaged, or affect resale
      Products showing signs of use, scratches, deformation, stains, odors, damage, or having been modified or damaged due to improper cleaning, etc., generally cannot be returned or exchanged.

      3. Products with severely missing accessories, packaging, or labels
      If key accessories, original packaging, labels, etc., are severely missing, making it impossible to confirm the product condition or affecting resale, we may be unable to accept the application.

      4. Damage caused by personal reasons
      Product damage caused by improper use, improper storage, accidents, etc., is not within the scope of return or exchange.

      5. Special-priced, clearance, or products explicitly marked as non-returnable
      If a product was explicitly marked as special-priced, clearance, or non-returnable at the time of sale, that marking shall apply. We will try to explain this clearly on the relevant pages.

      6. Other circumstances not eligible for return or exchange under law or agreement
      For circumstances not eligible for return or exchange under laws, regulations, or mutual agreement, we will follow the relevant provisions.

      If you are unsure whether your situation falls within the returnable scope, we suggest communicating with us via customer@allwend.com before applying, and we will provide reference advice based on the information you provide.

      5. Return Process Guidance

      To help you complete your return application smoothly, we have organized the following process guidance. Specific circumstances may vary by order, and you can maintain communication with us via customer@allwend.com at each step.

      Step 1: Confirm whether the return conditions are met
      Please first check against Sections 2 and 4 of this policy to confirm whether your product is within the returnable scope, whether it is within the application period, and whether the product condition is intact. If unsure, you may first send an email to customer@allwend.com explaining the situation.

      Step 2: Submit a return application via the contact email
      Please submit a return application to us via customer@allwend.com. We suggest noting "Return Application" in the email subject and providing the following information in the body:

      • Your name and contact email;

      • Order information or purchase record;

      • Product name or related description;

      • Time of receipt;

      • Reason for return;

      • Description of the product's current condition;

      • Other information that helps us verify.

      Step 3: Wait for our confirmation and reply
      After receiving your application, we will verify it based on the information you provide. We may ask you for further information or request photos, videos, or other necessary materials. Please watch for replies from customer@allwend.com.

      Step 4: Prepare the return according to our guidance
      After the application is confirmed, we will provide further return guidance, including the return address, packaging suggestions, information to be enclosed, etc. Please read the relevant guidance carefully before sending the item back and prepare the product and packaging as required. Sending the product directly without confirmation may prevent us from identifying and handling it promptly.

      Step 5: Package the product properly and send it back
      Please package the product properly to avoid damage during transportation. We suggest keeping the logistics documents and tracking information from the return shipment for reference if needed. The bearing of risks and costs arising during the return shipment shall be subject to the content confirmed through communication between us and you.

      Step 6: We verify and handle after receiving the goods
      After receiving the returned product, we will verify it. If the product meets the return conditions, we will handle the subsequent matters in the manner confirmed through communication. If the product does not meet the conditions, we will communicate with you to explain the situation and try to negotiate a feasible handling method.

      Step 7: Maintain communication
      Return processing may involve multiple stages. If you encounter problems during the process or wish to know the processing progress, you are welcome to contact us via customer@allwend.com. We suggest quoting previous communication records in your email so that we can locate your situation more quickly.

      6. Return Costs and Responsibility

      The bearing of costs and responsibility involved in returns is usually determined based on the specific situation:

      Returns caused by product quality issues, wrong items sent, or transportation damage
      If verified by us as indeed caused by product quality issues, wrong items sent, or transportation damage, we will communicate with you about a reasonable handling method based on the actual situation and try to reduce your burden.

      Returns caused by personal reasons
      If the return reason is personal, such as not liking it, not needing it, or dimensions not matching expectations, the related return costs are usually borne by you. The specific arrangement shall be subject to the content confirmed through communication between us and you.

      Situations where items are sent back without confirmation
      If you send the product back on your own without our confirmation, we may be unable to identify, verify, or handle it promptly. Additional costs or delays arising from this may need to be borne by you. Therefore, we again suggest that you confirm with us via customer@allwend.com before sending the item back.

      7. About Refund Processing

      After the return application is confirmed and we have received and verified the returned product, we will handle the refund in the manner confirmed through communication. Refunds are usually returned via the original payment path, and the specific arrival time may be affected by the payment institution's processing procedures. Processing times may vary for different payment methods; please refer to the actual arrival situation.

      If you do not receive the refund within a reasonable time, we suggest first checking your payment account records, then contacting us via customer@allwend.com, and we will assist you in verifying and handling the matter.

      8. About Exchange Processing

      After the exchange application is confirmed by us, we will arrange subsequent processing based on the actual situation. Exchanges usually require waiting for the returned product to be verified before arrangements are made. In case of insufficient stock, product discontinuation, etc., we will communicate with you about other feasible options, such as exchanging for another specification or handling it as a return.

      The bearing of round-trip costs involved in exchanges shall be subject to the content confirmed through communication between us and you. Please confirm the exchange arrangement with us via customer@allwend.com before sending the product back.

      9. About Product Inspection and Evidence Retention

      To facilitate the handling of return or exchange applications, we suggest you:

      • Inspect the product as promptly as possible after receipt;

      • If damage or abnormality is found, try to take photos or videos on the spot;

      • Retain the outer packaging, courier documents, and related communication records;

      • Provide clear photos or video explanations when contacting us.

      This information helps us verify the situation more quickly and reduces uncertainty in communication.

      10. About Policy Updates

      Allwend may adjust this Return Policy based on actual operating conditions, legal and regulatory requirements, or user experience feedback. The updated policy will be published on the relevant pages of www.allwend.com. Please refer to the latest version displayed on the page before applying for a return or exchange.

      If any provision of this policy conflicts with applicable laws and regulations, that provision shall be implemented in accordance with relevant provisions within the scope permitted by law, and the remaining provisions shall remain valid.

      11. Contact Us

      If you have any questions about this Return Policy, or need assistance during the return or exchange process, please contact us through the following methods. 

      Brand Name: Allwend
      Website: www.allwend.com
      Email: customer@allwend.com

      Please note that the above address is not a returning address. If you have a return or exchange need, please be sure to communicate with us via customer@allwend.com first, and we will provide corresponding return guidance based on the specific situation. Sending items directly to this address without prior communication may result in delays in processing.

      Thank you for choosing Allwend. We hope this Return Policy can help you understand the relevant arrangements more clearly when needed and make the entire process smoother and more predictable.